Shipping policy

Shipping, Order & Guarantee
Shipping Information

All our product quotes include shipping costs for a single shipment. (If you try to change your address during shipment, we may incur corresponding fees, but we will not charge additional shipping fees.)

Due to the large size of the package, we ship LTL, so transit time is usually 7-15 business days.

Orders shipped by FedEx

All smaller products are shipped via FedEx. To track an order being shipped by FedEx, please go to FedEx. com’s “Alternate Reference Tracking” page and enter your Order Number in the “Track by Reference” box. or, call 1-800-Go-FedEx (1-800-463-3339).

Orders shipped by Surface Freight
Most of our large equipment is shipped via freight carrier. To track your freight shipment, please call Customer Service at +1（516）782-6557 for tracking assistance.


Force Majeure
Except for the obligations to make payments, neither party shall be bound to meet any obligation if prevented from doing so as a consequence of Force Majeure. “Force Majeure” shall mean any act, event or circumstance that is not reasonably within the control of, does not result from the negligence of, and would not have been avoided or overcome by the exercise of reasonable diligence under the circumstances by the party claiming Force Majeure, and that prevents or delays in whole or in part such party’s performance, including without limitation, acts of nature, fire, acts of terrorism, strikes or civil commotion, acts by any governmental authority, and the unavailability, breakdown or destruction of supplies, facilities or equipment.

If there is any damage or discrepancy, note it on the waybill bill and immediately contact Customer Service at +1（516）782-6557. (If Buyer is unable to report any issue immediately, s/he must do so no later than 5pm PT on the third business day following delivery.) Failure to do so may hinder or invalidate your claim for reimbursement or replacement.

Curbside Delivery
You do not need to assist the driver in removing the equipment from the truck. The driver will deliver the pieces at the curb. Before accepting delivery, inspect the waybill to be sure that all packages noted on the waybill have been delivered to you. Before accepting delivery, carefully inspect the packaging or crating. If there is any visible damage, note it on the waybill and immediately contact Customer Service at +1（516）782-6557. Failure to do so may hinder or invalidate your claim for reimbursement or replacement.